Baker, Jeff. 2012. “The Technology–Organization–Environment Framework.” In Information Systems Theory, edited by Yogesh K. Dwivedi, Michael R. Wade, and Scott L. Schneberger, 28:231–45. Integrated Series in Information Systems. New York, NY: Springer New York. https://doi.org/10.1007/978-1-4419-6108-2_12.

Notes

• how three contexts (technology, organization, and environment) can/should influence an organizations decision to adopt a technology

Technology Context

• how the past, present, and future technological ecosystem can influence the adoption of a tech at a given moment
• can be
  • incremental
    • crt -> lcd monitor
  • synthetic
    • moderate change
    • unis using MOOCs to deliver their course
  • discontinuous changes
    • big change
    • using chatgpt to solve doubts instead of asking human tutors

Organizational context

• characteristics and resources of the firm
  • “organizational context refers to the characteristics and resources of the firm, including linking structures between employees, intra-firm communication processes, firm size, and the amount of slack resources” (Baker, 2012, p. 233)
• adoption and implementation can vary based on different factors
• adoption factors
  • “presence of informal linking agents – such as product champions, boundary spanners, and gatekeepers – is associated with adoption” (Baker, 2012, p. 233)
  • “organic and decentralized structures may be bestsuited to the adoption phase of the innovation process” (Baker, 2012, p. 234)
• Implementation factors
  • “mechanistic (rather than organic) structures, with their emphasis on formal reporting relationships, centralized decision-making, and clearly defined roles for employees, may be best-suited to the implementation phase” (Baker, 2012, p. 234)
• role of communication within organization in adoption of innovation
• slack available
  • not strongly influential
• time available
  • not strongly influential

Environmental Context

• the structure of the industry, the presence or absence of technology service providers, and the regulatory environment
  • rapidly growing or mature industry
  • support infrastructure for technology
  • labor wage
  • government regulations

In-text annotations